Returns Policy

If it seems that the product purchased is unsuitable for your TV, or you are missing parts, please call us on 0117 330 2277 and we will be very happy to identify the problem or offer you an alternative solution. Similarly, if you are having any problems fititng the product to your TV, we will transfer you to a dedicated helpline for your product, ensuring a complete after-sales service.

If you do need to return an item to us, please call us on 0117 330 2277 (Select Option 2). Our Returns Department is open Monday to Friday 09:30 to 17:30. Please note that returns cannot be dealt with outside these times. When you call, we will issue you with an RMA Number which you should put in with the item to be returned to the following address:

TV Wall Brackets
Unit 22 - 27 Cooper Road,

Brunel Way,

Thornbury,

BS35 3UW

Once the item is received and accepted, we will then issue a refund to your credit/debit card, or refund you via Paypal if that was your chosen payment method. Please note returns WILL NOT be accepted without an RMA Number.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at !!<http://www.hmso.gov.uk/si/si2000/20002334.htm