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Call us:

0117 330 2277 Mon - Fri - 9am to 5pm

Returns Policy

If it seems that the product purchased is unsuitable for your TV, or you are missing parts, please call us on 0117 330 2277 and we will be very happy to identify the problem or offer you an alternative solution. Similarly, if you are having any problems fitting the product to your TV, we will transfer you to a dedicated helpline for your product, ensuring a complete after-sales service.

If you want to return an item to us please call us on 0117 330 2277 to obtain a Returns Number, and details of how to return the item to us, before returning the item.

We will refund returns postage where faulty items are being returned for a replacement. For heavy or bulky items we may be able to offer a collection service. The postal service to use will be explained when the Returns Number is issued.

Once you have received your Returns Number please send the item to:

TV Wall Brackets - Returns Department
Unit 5A
Babdown Airfield Industrial Estate
Babdown
Gloucestershire
GL8 8YL

We are unable to refund returns postage where an item is being returned for a refund.

Once the item is received and accepted, we will then issue a refund to your credit/debit card, or refund you via Paypal if that was your chosen payment method. Please note returns WILL NOT be accepted without an RMA Number.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at:


http://www.hmso.gov.uk/si/si2000/20002334.html