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About Us
TV Wall Brackets is a web trading name of Bright Light Media Ltd.
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
TV Wall Brackets
Unit 24 Glenmore Business Park Holton Heath Poole Dorset BH16 6NL United Kingdom
Phone: 0845 686 0380
Fax: 08714334136
Email: info [at] tv-wall-brackets [dot] co [dot] uk
837 2404 33
VAT Number 837 2404 33
Registered Company: 4180711 |
Making A Purchase
Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.We accept credit card & debit card payment. We only ship to UK addresses and accept payment in £ (Pound) Sterling.
Where orders are recieved and goods paid for before 4pm, we will ship the same day.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
All items are delivered free of charge Next Working Day via Business Post to Mainland UK. Shipments other than Mainland UK incur a charge and may take more than 24 hours - this information is relayed to you at time of checkout.
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Delivery Schedule
If Business Post can not deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how to arrange a more convenient delivery date. If the courier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for redelivery.
Although we offer Next Working Day Delivery, please note that from the point of dispatch, we cannot be held responsible for any subsequent delays from our couriers. Compensation for any expenses can not be offered in any circumstance if a delivery has not arrived on time, nor for any persons who have taken the day off work in order to receive the item.
TV Wall Brackets advises that customers who forsee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If a delivery address needs to be changed after the checkout procedure, please call us and we will get this changed for you, however this may affect the speed of delivery.
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Back Orders
If your item is not in stock, we will notify you and place your back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
For all orders 17.5% VAT is included. |
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 686 0380 (International +44 0845 686 0380) or fax us on 08714334136 or write to us at Unit 24 Glenmore Business Park Holton Heath Poole Dorset BH16 6NL United Kingdom |
Privacy Policy
TV Wall Brackets do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy
If it seems that the product purchased is unsuitable for your TV, or you are missing parts, please call us on 0845 686 0380 and we will be very happy to identify the problem or offer you an alternative solution. Similarly, if you are having any problems fititng the product to your TV, we will transfer you to a dedicated helpline for your product, ensuring a complete after-sales service.
If you do need to return an item to us, please call us on 0845 686 0380 (Select Option 2). Our Returns Department is open Monday to Friday 09:30 to 18:00. Please note that returns cannot be dealt with outside these times. When you call, we will issue you with an RMA Number which you should put in with the item to be returned to the following address:
TV Wall Brackets
Unit 24, Glenmore Business Park
Blackhill Road
Holton Heath
Poole
Dorset
BH16 6NL
Once the item is received and accepted, we will then issue a refund to your credit/debit card, or refund you via Paypal if that was your chosen payment method. Please note returns WILL NOT be accepted without an RMA Number.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Remittance Terms
All prices quoted include VAT and are subject to delivery charges as detailed.
Please check our Returns section for a break-down of the steps to take should you wish to return your product to us.
VAT Number: 837 2404 33 | Registered Company: 4180711 |
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